Question 1

How do I deposit(receive) tokens into my Torus Wallet?

Accepted Answer

You'll need your public address to receive tokens into your Torus Wallet, or send tokens into your Torus Wallet from other wallets and exchanges.

Before making the transaction, ensure that you are sending the right tokens to the right network that is currently supported by Torus Wallet.

|| Torus Wallet currently supports Ethereum, Polygon (Matic), xDai(Gnosis), Binance Smart Chain, Reef Chain, Avalanche C-Chain, Arbitrum One, Optimism and RSK(Rootstock).

| Get your Public Address from Torus Wallet Home

To identify your public address, ensure that you're logged into the right account, and head to your Home page, there you would be able to see your public key represented by a long alphanumeric string. You can scan your QR code to bring up the corresponding address, or copy that address into the respective recipient field when trying to initiate the transaction. Do take note of the gas/transaction fees that apply.

Get your Public Address from your Profile Settings

Question 2

How do I withdraw(send) tokens from my Torus Wallet?

Accepted Answer

Login in to your Torus wallet https://app.tor.us/
Click on the Settings tab. Within the **Network **section, choose your Network from the dropdown menu. ||| Please make sure that the selected network is the same as the network of the platform you are transferring funds from or depositing into. If you select the wrong network, you may lose your digital assets.
Click Transfer button from the main menu

You will be taken to the transfer page.
Under Select item, select the token you wish to transfer. Be sure to check the Account Balance on the right-hand side after selecting the token.
Under Transfer to click the second dropdown arrow and you will be presented with several options as seen below:

You can choose one of the following based on the options:

Select ETH Address and enter the destination address.

||| ETH(Ethereum ERC20), BSC(Binance Smart Chain BEP20) and Polygon/Matic all run on Ethereum Virtual Machine(EVM). ${color}[#d80e0e](Ensure the destination address supports the following networks and provide a compatible address. If the other Wallet or Exchange provider does not support it, your digital assets may be lost. )

Select Google Account > Enter the recipient's Gmail address.
Select Discord ID > Enter the recipient's Discord ID.
Reddit

Question 3

Reporting an issue with Torus

Accepted Answer

In rare instances, after you've contacted support we may need to see logs from your browser's console to see how it is interacting with Torus.

When facing an error or issue while using one of our products, we'll need your assistance in documenting the error that you're facing.

Chrome, Firefox, Microsoft Edge, Brave, Opera

To do so, you'll need to right click within your window's browser and inspect the webapp, in the window where you are facing the trouble.

Then click on inspect.

| Inspect Website

Then click on console, once you have accessed the console logs, please take a screenshot and send it over to us via this Crisp chat.

| Screenshot Console Logs

Safari

Before you can access the developer console in Safari, you first need to enable the Developer Menu. To do that, go into Safari's preferences (Safari Menu > Preferences> Advanced Tab)
Once that menu is enabled, you can right-click and press "Inspect element" on the windows where you are facing the trouble. |
Click on Console. once you have accessed the console logs, please ta

Question 4

How do I connect my Honeygain account to Torus Wallet?

Accepted Answer

|| Honeygain is an app that helps its users make money online by sharing their internet connection. Honeygain is supported on Android, Windows, macOS, iOS, and Linux (via Docker) operating systems.

To access your Honeygain Dashboard on your browser, go to https://dashboard.honeygain.com/ to sign up. You can read more here

Once you login to your Dashboard, you will see your current balance in your Honeygain Wallet as show below:

Dashboard

|| With Honeygain, you earn credits before converting them into actual dollars. You are paid 1 credit for every 10MB of traffic, and 10 credits equal to $0.01. The minimum payout is $20 (20,000 credits) – once you reach the sum, a Request payout button appears.

| If the payout button is unavailable for you just yet, make sure you have the required number of credits in your balance. If not – simply continue using the app and reach the minimum amount!

Once you are eligible for the payout, send a request by simply clicking on the Request Payout button. Currently, there are three payout methods available - PayPal, Bitcoin and JumpTask

||| Bitcoin payouts are temporarily unavailable with Honeygain. You can click [here ](https://support.

Question 5

What happens when my social account (Google, Facebook, Discord) gets compromised? How do I recover my account?

Accepted Answer

Your private key is specific to your Google account. In the event of losing your Google login account password, you would need to start the password recovery process on Google's account management system. Be sure to back up your account recovery codes and keep them safe. The same applies to other social logins like Facebook, Reddit, Twitch, Discord, etc.

Whenever a user creates an account with Torus, their private key is split into multiple factors secured behind their social account, in their device, and a backup phrase sent to their email.

If you still have your Social Login or Email ID password, then you would just need any two of factors to recover access to the account. One being your actual login and the other being an authorized device earlier used to access your wallet or the backup phrase.

The Backup Phrase is a mnemonic passphrase made up of 24 words. It acts as a backup, ensuring that you can always access your funds. In the event that you clear your browser cookies or lose your device, your Backup Phrase is the only way you have to restore the wallet and retrieve access to your funds.

The first time you setup your Torus wallet, you are asked to provide a recovery email address to receive your backup phrase. You should make sure you save your backup phrase in a safe place. This phrase is the gateway to recover your wallet on different devices.

||| Being a non-custodial wallet, our company does not hold a copy of the phrase of its customers, moreover ther

Question 6

How do I change the network my Wallet is connected to?

Accepted Answer

The Torus Wallet currently supports all Ethereum main-nets and test-nets, as well as other blockchains including Binance Smart Chain, Ethereum, Polygon (Matic), Reef Chain and xDai.

|| Mainnet is where tokens have real value. Testnets are places where developers test their smart contracts. Testnet token does not have value. Testnet tokens are given out for free via faucets. However, they are distributed in small amounts to ensure people don’t hoard them.

To change the network or blockchain that your Wallet is connected to, follow the below steps:

You'll need to be logged into your account at https://app.tor.us/
Click on the Settings tab.

|

Within the Network section, select your intended Network from the dropdown menu.

|

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