Question 1

How do I deposit(receive) tokens into my Torus Wallet?

Accepted Answer

You'll need your public address to receive tokens into your Torus Wallet, or send tokens into your Torus Wallet from other wallets and exchanges.

Before making the transaction, ensure that you are sending the right tokens to the right network that is currently supported by Torus Wallet.

|| Torus Wallet currently supports Ethereum, Polygon (Matic), xDai(Gnosis), Binance Smart Chain, Reef Chain, Avalanche C-Chain, Arbitrum One, Optimism and RSK(Rootstock).

| Get your Public Address from Torus Wallet Home

To identify your public address, ensure that you're logged into the right account, and head to your Home page, there you would be able to see your public key represented by a long alphanumeric string. You can scan your QR code to bring up the corresponding address, or copy that address into the respective recipient field when trying to initiate the transaction. Do take note of the gas/transaction fees that apply.

Get your Public Address from your Profile Settings

Question 2

Reporting an issue with Torus

Accepted Answer

In rare instances, after you've contacted support we may need to see logs from your browser's console to see how it is interacting with Torus.

When facing an error or issue while using one of our products, we'll need your assistance in documenting the error that you're facing.

Chrome, Firefox, Microsoft Edge, Brave, Opera

To do so, you'll need to right click within your window's browser and inspect the webapp, in the window where you are facing the trouble.

Then click on inspect.

| Inspect Website

Then click on console, once you have accessed the console logs, please take a screenshot and send it over to us via this Crisp chat.

| Screenshot Console Logs

Safari

Before you can access the developer console in Safari, you first need to enable the Developer Menu. To do that, go into Safari's preferences (Safari Menu > Preferences> Advanced Tab)
Once that menu is enabled, you can right-click and press "Inspect element" on the windows where you are facing the trouble. |
Click on Console. once you have accessed the console logs, please ta

Question 3

What happens when my social account (Google, Facebook, Discord) gets compromised? How do I recover my account?

Accepted Answer

Your private key is specific to your Google account. In the event of losing your Google login account password, you would need to start the password recovery process on Google's account management system. Be sure to back up your account recovery codes and keep them safe. The same applies to other social logins like Facebook, Reddit, Twitch, Discord, etc.

Whenever a user creates an account with Torus, their private key is split into multiple factors secured behind their social account, in their device, and a backup phrase sent to their email.

If you still have your Social Login or Email ID password, then you would just need any two of factors to recover access to the account. One being your actual login and the other being an authorized device earlier used to access your wallet or the backup phrase.

The Backup Phrase is a mnemonic passphrase made up of 24 words. It acts as a backup, ensuring that you can always access your funds. In the event that you clear your browser cookies or lose your device, your Backup Phrase is the only way you have to restore the wallet and retrieve access to your funds.

The first time you setup your Torus wallet, you are asked to provide a recovery email address to receive your backup phrase. You should make sure you save your backup phrase in a safe place. This phrase is the gateway to recover your wallet on different devices.

||| Being a non-custodial wallet, our company does not hold a copy of the phrase of its customers, moreover ther

Question 4

How do I change the network my Wallet is connected to?

Accepted Answer

The Torus Wallet currently supports all Ethereum main-nets and test-nets, as well as other blockchains including Binance Smart Chain, Ethereum, Polygon (Matic), Reef Chain and xDai.

|| Mainnet is where tokens have real value. Testnets are places where developers test their smart contracts. Testnet token does not have value. Testnet tokens are given out for free via faucets. However, they are distributed in small amounts to ensure people don’t hoard them.

To change the network or blockchain that your Wallet is connected to, follow the below steps:

You'll need to be logged into your account at https://app.tor.us/
Click on the Settings tab.

|

Within the Network section, select your intended Network from the dropdown menu.

|

Question 5

How do I delete my Torus Wallet account?

Accepted Answer

Torus maintains minimal to no data on a users account on our servers being a non-custodial wallet and no wallet is or can be managed from our servers. There is no account to delete because your ETH addresses are permanent on the blockchain and can simply be forgotten or abandoned if you like.

${color}[#e70d0d](To delete your Torus Wallet account, you just need to log out of your account and never login again.) This however does not "delete" your cryptographic key as that is impossible to do due to the nature of the blockchain and as a non-custodial solution, unsafe for our users. Meaning you will still get the same cryptographic key if you login in the future.

Question 6

How to add/delete custom tokens to my Torus Wallet?

Accepted Answer

Automatically display tokens

Login to your Torus Wallet at https://app.tor.us
On the Home tab, click the Show all Tokens button to display all the tokens in your wallet. Please ensure to select the right blockchain network in your Torus wallet under Settings > Network to display the relevant tokens.

|| The Show all Tokens feature will display only those tokens which have a minimum balance greater than 0(if you have 0 balance of any token, it won't display) and is dependent on the network over which you receive tokens from another wallet or exchange provider into Torus Wallet. For Example: You send 2 DAI coins and 100 USDC In your Torus Wallet over the Main Ethereum Network from another wallet or exchange provider, you will need to first go to Settings and select Main Ethereum Network then click the Show all Tokens button. You will now see the new tokens displaying on the page as seen below: ||

Manually add tokens

In order to manually add tokens, you need to select the network under Settings > Network
Once you have selected the desired network, click the Add Token

|

You will be presented with a popup window to enter the token details

| ![](https://storage.crisp.chat/users/helpdesk/website/b8ca4967463be000/image_1xxwvqs.png

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